We collect the minimum information needed to schedule and complete your service, communicate with you, and issue invoices or receipts. We do not sell your personal data and never share it for advertising.

What we collect

Contact & scheduling details: name, phone number, email, service address, preferred times, and notes about the appliance or issue. Used strictly for communication and booking.
Service & billing information: job history, quotes, invoices, warranty notes, and payment confirmations (processed securely by our payment provider).
Technical data: basic web logs such as IP address and browser details for security, diagnostics, and reliability.

How we use your data

Schedule visits, provide estimates, complete service, and send receipts.
Communicate about appointments, parts availability, and follow-up questions.
Maintain internal service history and warranty eligibility.
Improve security, reliability, and customer support.

Who processes your data

We use trusted third-party providers for hosting, email delivery, and payment processing. These processors handle data on our behalf under their own security and compliance terms. We never share data with advertisers or unrelated third parties.

Retention

We retain records only as long as needed for service history, accounting, bookkeeping, tax compliance, and warranty support. When data is no longer required, it is securely deleted or anonymized.

Security

We apply reasonable administrative, technical, and physical safeguards to protect your information. No method of storage or transmission is completely secure, but we work continually to maintain a safe environment.

Updates

We may update this policy as our services or legal obligations change. The most current version will always appear on this page.

Questions

Have a privacy request or question? Contact us.

Privacy Policy